Karatlove tries to provide the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging,
within 60 days and we will happily provide a refund or alternatively, exchange the item accordingly.
Please note that once personalised items have been personalised, they are non-returnable.Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited.
However, goods received damaged in transit will be replaced at no cost with free delivery provided you inform us of any breakage within 5 days of receiving the order.
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